Have a question or need assistance?
Review the categories below to find the area that best matches your request. Click each heading to see examples of what’s included.
Once you identify the right area, complete the form below.
Not sure where your request fits? Select General Inquiry / Other in the form, and we’ll route it to the appropriate team.
Step 1: Determine the category that best fits your request.
- General purchasing and procurement questions
- Purchase orders and payment terms
- Contract reviews and sourcing assistance
- Supplier setup and payment inquiries
- RFP/RFQ support
- Lab consumables and equipment
- Gas cylinders and cryogenics
- Dry ice or specialty orders
- Scientific vendor coordination
- HIPAA/BAA compliance reviews
- Medical or surgical supplies
- Computer hardware and accessories
- Software licensing or renewals
- IT service contracts or maintenance
- Office and lab furniture requests
- Design, renovation, or installation coordination
- Facility services and space planning
- Custodial and grounds service inquiries
- Campus mail and courier services
- Shipping logistics and freight coordination
- International import/export questions
- Package delivery issues
- Business travel bookings and policies
- University vehicle purchases or rentals
- Shuttle, fleet, or parking services
- Event transportation arrangements
- Becoming a WashU supplier
- Updating or verifying business information
- Questions about the Supplier Development program
- Diverse vendor certification and partnership opportunities
- Surplus property pickup or donation
- WashUReuse platform questions
- Recycling or waste diversion inquiries
- Environmentally sustainable purchasing options
- Catering or event logistics
- Event rentals or setups
- Promotional product sourcing
- Campus signage and branding coordination
- Questions from suppliers about registration or payments
- Updating supplier profile information
- Vendor compliance or insurance documentation
- Requests that don’t fit any other category
- Unsure which area to contact
Step 2: Provide your name, department, and a short description of what you need.
Step 3: Submit your inquiry
- You’ll see an on-screen confirmation when your request is received.
- A confirmation email will summarize your submission and indicate which team received it.
- Most requests receive a response within 2–3 business days (or sooner, depending on the topic).